The Helpdesk is a central and initial point of contact for any and every one in the Puyallup School District for help with their technology devices, applications and programs.
How do I contact the Helpdesk?
The Helpdesk hours of operation are from 6:30 am to 4:00 pm Monday through Friday - except for district defined holidays. The Helpdesk can be reached in two ways:
- By Phone: 253-841-8600 or for in-district phone, extension 8600
- By Web Form: https://helpcenter.psd.local (only functions within our School District network or using Citrix Remote Receiver)
How will the Helpdesk communicate with customers?
After a customer calls or fills out the web form, a support ticket will be created. After the creation of the ticket, the customer will receive an email from the ticket system giving them their ticket ID number (e.g. IR345678 or SR345678) and a summary of the request.
The Helpdesk may contact the customer for more information. Upon needing to follow up with the customer, the Helpdesk will ask for further information such as where they are located or what is the model number of the device.
The Helpdesk may send the customer some follow up troubleshooting steps to try and resolve the request. This is an attempt to try and resolve the request as soon as possible without the need to escalate it on to a technician. If the Helpdesk cannot resolve a customers request, they will escalate it to a technician.